All prices displayed are current, but are subject to change, at our discretion.
We accept payment via PayPal (which includes a credit card option) or direct bank deposit. PayPal is a secure and convenient way of processing your payment.
If you wish to pay via direct bank deposit, please contact us.
If you choose to make payment via bank deposit, your order may take a few extra days to confirm and ship whilst we wait for the payment to clear. Payment clearance via bank deposit can take up to 3 business days.
We will not be responsible for any delays in payment clearance and cannot ship orders until we have received payment in full.
Due to the fact that our products are made to order, once your order is confirmed, we are unable to accept cancellations. Because of this, we ask that you consider your order carefully before you finalise your checkout order.
All orders are shipped using standard Australia Post service. A confirmation e-mail will be sent to you once your order has shipped. International parcels are untracked unless requested and will incur extra fees.
Once your order is confirmed, it may take up to 10 days to ship. This is due to the fact that our products are personalized or made to order and we like to make sure they are perfect before we send them out to you!
Delivery times will vary based on your location. For all domestic metro orders, please allow two weeks for delivery. If you are located in a regional area please allow 3 weeks. International customers should allow 2-3 weeks for delivery.
If you require your products urgently, please contact us before placing your order (or as soon as possible after) to arrange express shipping.
Shipping times are merely a guideline and in many cases your order will arrive sooner. We are not responsible for delays in shipping times due to postage service delays or any other delays that stem directly from circumstances beyond our control.
Please allow the shipping timeframes stated above before contacting us about your order. Under no circumstances will we replace an order before these shipping times have lapsed.
RETURNS, EXCHANGES AND REFUNDS
We do not accept returns for refund or exchange under any circumstances. Products are made to order and a lot of time and care goes into creating each order. Because of the fact that we are unable to provide refunds or exchanges for change of mind, we encourage to consider your order carefully before confirming.
We take a lot of care when packaging orders for shipment, and each item is inspected thoroughly for defects before it is sent to its new home.
All prints are packed in plastic protective pockets with boxboard.
If your item arrives damaged please contact us within 48 hours with your order number and photographs/descriptions of the damage alleged. Damage will be assessed on a case-by-case basis and it is at our discretion to determine whether an item can be returned or refunded on the basis of damage.
We reserve the right to refuse to accept the return of any product if we do not deem it to have been damaged during postage and handling. Furthermore we will refuse a damaged return if you have not provided us with an e-mail notification and appropriate corresponding photographs within the specified time period after receiving your order.
If your order is deemed as having been damaged in transit, we will provide you with a replacement as soon as practicable. Your initial item must be returned to us in an un-used condition, including all original tags and packaging.
We make every effort to ensure that the images and descriptions of our products are accurate. We cannot, however, be liable for differences in color or appearance that may be attributed to variations in calibration of your computer monitor or handheld device.
If you have any questions about products you might be interested in, and desire further information or photographs before placing your order, please contact us and we will make every attempt to assist you with your choice.
In addition to this, because our items are handmade, they may differ slightly from product to product. Any variation that may exist in colour, appearance or otherwise, is not considered a fault and is instead reflective of the uniqueness of each item.
CHANGES TO TERMS AND CONDITIONS
Our business is always evolving, and as such, we may occasionally make alterations to our Terms and Conditions. We reserve the right to make such modifications without notice or consequence.
Any changes to our processes and procedures that will affect our Terms and Conditions and therefore our customers, will be published on our website and will take immediate effect from their time of publication.